Below you can find common FAQ some of our clients ask before purchasing.
If you have other questions, please just send it to Contact@houseofvainhair.com.

Please allow 3–15 business days for your order to arrive.

Here’s what to expect:

Orders are processed within 1–10 business days.

Once shipped, you’ll receive a tracking number.

Standard shipping typically takes 2–3 business days, though occasional delays may occur that are beyond our control.

Important: All packages require a signature upon delivery. Please double-check your shipping address to avoid any delays or lost packages.

Kind reminder: If you're planning a hair appointment, we strongly recommend either waiting until your order arrives or keeping the timeframes above in mind before booking.

Thank you for your patience and understanding!

Please note that all sales are final.

This means that items cannot be returned, exchanged, or refunded.

If you happen to receive the wrong item, don’t worry — just email us at contact@houseofvainhair.com right away. Your satisfaction is important to us, and we’ll take care of it.

In these rare cases, we’ll cover the return shipping and begin the exchange process. Returned items must meet the following conditions:

Hair bundles must be sealed and unopened.

Thank you for understanding and shopping with us!

We *love* full, voluminous hair so we always recommend purchasing at least 3 bundles for the best results. However, the number of bundles you'll need can vary based on your desired style and hair length. Here's a general guide to help:

12”–22” Minimum of 3 bundles 24” or longer: 4+ bundles recommended

A few things to keep in mind:

Shorter bundles have longer wefts so you may need fewer. Longer bundles have shorter wefts, which means you'll need more to achieve a full look.

We also recommend checking with your hairstylist to see how many bundles they suggest for the specific look you're going for.

Yes. some balding or patchiness on your lace is completely normal over time. This can happen due to scratching, combing, washing, and repeated installations. These common habits naturally cause wear and tear on the lace, especially in areas that get the most friction.

We’re committed to providing high-quality, reusable lace, so with proper care, you can get great use out of it. However, for the best look and performance, we recommend replacing your lace every 3–6 months, depending on how often you wear and maintain it.

Taking gentle care of your lace will help extend its lifespan but we're always here if you need a fresh replacement!

To keep your raw hair looking its best and lasting as long as possible, we recommend following our detailed care instructions.

Please visit our Hair Care Tips page for all the essential advice and best practices to maintain your hair’s quality.

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